▪ Reliability in order taking, availability of goods and delivery is paramount to cost minimisation.
▪ As an integral part of our QA process we operate a comprehensive system of monitoring our
  service performance. We can report on our performance against your specific orders to your sites
  if required, so that you can compare with our competitors.
▪ Our fleet of delivery vehicles are owned by Buildspan and operated by company employed drivers.
  We rarely use couriers. All of our vehicles have trackers fitted so we can check on deliveries at any
  time.
▪ Our customers only have one telephone number to use for orders, deliveries, enquiries and quotes.
  Phone lines open weekday 0730 hrs to 1730 hrs (1715 Friday).
▪ Next day delivery is offered anywhere in England & Wales subject to stock.
▪ There is no cut off time for next day delivery, subject to stock availability.
▪ Carriage paid on all orders over £40 ex VAT. 
▪ We can adhere to special requirements from our customers on call off orders.
▪ We provide a comprehensive catalogue with product codes and list prices. The extensive range
  provides our customers with the ability to minimise their transaction costs.
▪ Buildspan operate with a stock holding in excess of £2m from warehouses located in Ash Vale,
  London and Dronfield, ensuring a prompt and efficient delivery service.
▪ We accept customer VISA Purchase cards.
▪ We are fully operational with COINS so that we can work alongside those of our customers who
  operate this system.
▪ We issue customers with a CD containing our catalogue, COSHH and Technical Data.
▪ We can provide periodic breakdowns of deliveries by site. Such a monthly report has proven to be
  invaluable to Quantity Surveyors to make sure that cost recovery is complete.
▪ We can provide a report at the end of each contract showing what has been delivered, and attach
  the relevant COSHH and Technical Data sheets. This is used by our customers for their QA
  submissions at contract completion.
▪ We provide a comprehensive price schedule in electronic format for ease of entry into our
  customers’ systems or for comparison purposes.
▪ We undertake comprehensive monitoring of credit notes, analysed by reason and take action to
  reduce wherever possible. We can report on your behalf if required to enable comparison with our
  competitors.
▪ Advice on solutions for problems on site – provided either over the phone or through a site visit as
  appropriate.
▪ We can provide training for operatives, either on site or at manufacturers’ premises.
▪ Advice for QS or estimator on where/how to source products and providing the COSHH and
  Technical Data as appropriate.
▪ We are fully QA accredited and customers benefit from the efficiencies gained from our QA
  processes.
▪ Buildspan is a member of a number of professional bodies: British Safety Council, Concrete Repair
  Association, Concrete Society, British Precast Federation.
▪ A free of charge take off service is available.
▪ Guided tours of all of our operations are encouraged so that our customers can see our
  comprehensive product range and stock levels. These are readily available upon request.