I would like to thank those customers who contributed to the Customer Satisfaction Survey undertaken in confidence during October and November 2007 by Sigma Research, following up on the previous annual surveys.

Key findings show that 69% (2006 - 64%) of our customers are very satisfied with our overall service and a further 30% (2006 – 20%) fairly satisfied.  64% (2006 - 57%) of our customers are very satisfied with the overall level of products received and a further 36% (2006 - 46%) are fairly satisfied.  I am also absolutely delighted to report that 98% (2006 - 78%) of our customers would recommend Buildspan as a good supplier.  All of these results are a fitting testament to the hard work that all staff at Buildspan put in day in day out.

Feedback from the survey indicated that our customers are very satisfied with the product quality of products sold, the speed of delivery, order placement efficiency, the speed and reliability of delivery, the range of products, sales advice and delivery coverage. Good satisfaction levels were also reported in respect of technical data and product knowledge.  Some dissatisfaction has been reported with our speed of response to enquiries and our hard copy catalogue and these areas will receive further attention.

A follow up survey will be taken during 2008 to see if improvements are evident to our customers.

Buildspan remain committed to providing the highest levels of customer service possible in all areas. We value feedback from customers at all times. If you have any comments to make with regard to any area of our service then please speak to your Account Manager or call one of our internal sales team.

We also value feedback from our customers with regard to our internal processes so if you would like to have a tour of the Ash Vale, Dronfield or London depots and to see our systems in action then please speak to your Account Manager or call one of our internal sales team.

The winner of the Customer Satisfaction Survey prize draw has asked to remain anonymous.

Vince Lunn

Managing Director

January 2008